15+ years experience in managing complex, mission-critical surveys, from team diagnostics to national consultations.

Professional Services from SocialOptic

From fully managed solutions to on-demand expertise at specific points in the project life cycle, we operate as members of your extended team to accelerate your projects and apply our experience to reduce your risks.

Working with SocialOptic delivers:

Experienced guidance

UK-based team with 15 years of experience across a wide range of industries.

Custom strategies

Collaborative approach leads to a tailored outcome that suits your organisation.

Lifecycle support

Comprehensive backing at every stage, from design to delivery.

Real-time reporting

Gain immediate access to data and summary reports.

Rapid insight generation

Actionable insights that you can apply.

Expert team

A multi-disciplinary team with sector-specific expertise and experience.

Informed decisions

Make data-driven choices with real-time management information and constructive challenge.

Continual improvement

Closed-loop OODA & PDCA quality assurance processes for high quality outcomes.

Part of your team / Working together
"SocialOptic’s communication is always thorough and helpful and they have been able to guide us, using their wealth of surveying experience, to ensure that we have been able to get the best out of our surveys."
Programme Lead, NHS
Personal yet professional service
"From the outset, SocialOptic’s approach has been to work collaboratively with us, to understand our requirements and to deliver on these. They’ve offered a personal yet professional service, and we’ve really benefited from the team’s knowledge and expertise in guiding us to deliver more frequent and a broader range of surveys than ever before. Their flexibility and responsiveness has been key to this, and the tools and the range of analysis available have enabled us to identify the key areas we need to focus on."
HR Research & Analytics Manager, Government regulator
Ease of use, expert support
"The tools are easy to use and the support and guidance we received has been exemplary. Their in-depth expertise informed our analysis of the results enabling us to form an action plan that really targets the areas of concern and to make a positive difference."
Head of Human Resources, Government Body
Part of your team / Working together
"SocialOptic’s communication is always thorough and helpful and they have been able to guide us, using their wealth of surveying experience, to ensure that we have been able to get the best out of our surveys."
Programme Lead, NHS
Personal yet professional service
"From the outset, SocialOptic’s approach has been to work collaboratively with us, to understand our requirements and to deliver on these. They’ve offered a personal yet professional service, and we’ve really benefited from the team’s knowledge and expertise in guiding us to deliver more frequent and a broader range of surveys than ever before. Their flexibility and responsiveness has been key to this, and the tools and the range of analysis available have enabled us to identify the key areas we need to focus on."
HR Research & Analytics Manager, Government regulator
Ease of use, expert support
"The tools are easy to use and the support and guidance we received has been exemplary. Their in-depth expertise informed our analysis of the results enabling us to form an action plan that really targets the areas of concern and to make a positive difference."
Head of Human Resources, Government Body
Part of your team / Working together
"SocialOptic’s communication is always thorough and helpful and they have been able to guide us, using their wealth of surveying experience, to ensure that we have been able to get the best out of our surveys."
Programme Lead, NHS
Personal yet professional service
"From the outset, SocialOptic’s approach has been to work collaboratively with us, to understand our requirements and to deliver on these. They’ve offered a personal yet professional service, and we’ve really benefited from the team’s knowledge and expertise in guiding us to deliver more frequent and a broader range of surveys than ever before. Their flexibility and responsiveness has been key to this, and the tools and the range of analysis available have enabled us to identify the key areas we need to focus on."
HR Research & Analytics Manager, Government regulator
Ease of use, expert support
"The tools are easy to use and the support and guidance we received has been exemplary. Their in-depth expertise informed our analysis of the results enabling us to form an action plan that really targets the areas of concern and to make a positive difference."
Head of Human Resources, Government Body

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Our expertise and experience

Employee insights – engagement and employer brand.
Customer experience, customer satisfaction and feedback.
Supplier engagement – registration and compliance reporting.
Market surveillance – data collection, reporting and analysis.
Digital Service Design – registration, data collection and validation.
Diagnostics – culture diagnostics, closed cultures, compliance and assessments.
Patient surveys – PROMS, PREMS, HRQoL and condition-Specific Outcome Measures.
Public consultations – evidence-based policy support and citizen engagement.
Event and training evaluation and feedback.

Flexible support for your projects

Fully managed solutions: SocialOptic takes care of the whole process for you, based on your project requirements, budget and timescale, delivering surveys-as-a-service.

Self-service platform: Use the SurveyOptic platform to manage the fully survey life-cycle with a wide range of on-demand training resources and the exceptional support team.

On-demand: Mix and match as you need. Leverage your in-house skills and expertise and augment them with the SocialOptic team when you need additional capacity or expertise.