Employees

• Employee Experience Surveys

  Reduce staff turnover and unleash the true potential of your staff with our Survey tool. Give your employees a voice and uncover deep insight into their experience to learn what is holding your organisation back, with analysis that identifies opportunities to improve your business.

• Skills & Training Needs Analysis

  Automated assessments and record keeping, segment analysis, and before/after comparison.

• 360 Degree Feedback

  A 360 solution that is tailored to your specific needs and automatically takes care of managing the roll-out and reporting, with a central dashboard to show progress and results.

• Pulse Surveys

  Find out what you want fast. Using targeted pulse surveys that produce rapid results and insightful trends with repeated deployment.

• Think Like Your Employees

  Deep dive into the minds of your people, making use of our extensive experience in customer satisfaction and employee engagement to build effective, insightful surveys.

The Public

• Consultations and Public Engagement

  Understand the views and opinions surrounding specific topics and policy. Efficient, safe and secure collection of sensitive data for group sand populations.

• Stakeholder Research

  Discover how your organisation is perceived, how effective your communications are and how your stakeholders’ priorities are changing.

• Feedback Management

  Securely receive, track and process feedback and manage responses, together with real-time dashboards.

Service User Engagement

• Service User Experience

  Understand the experience journey of your service users. Effectively comply with regulations and identify key trends and stand out cases to improve service levels.

• Diagnostic Report Generation

  Facilitate instant custom report generation at scale, based on assessments. Send personalised reports to employees, patients and customers with no labour-intensive management.

Business Management

• Supplier Assessment

  Automate supplier screening and assessment. Automatically send assessment questionnaires to suppliers, covering data collection and compliance assessment. SurveyOptic manages follow up and automatic recertification, and notification of changes and non-compliance.

• Compliance & Risk Assessments

  Automated risk assessment and organisational risk register, for PIA, DPIA and other key assessments. Complete with approvals management and automated review cycle.

Consulting and Assessments

• Assessments & Testing

  Save time by evaluating respondents using the SurveyOptic rules-based scoring engine. Use your own criteria or let SurveyOptic learn your process.

• Diagnostic Report Generation

  Facilitate instant custom report generation at scale, based on assessments. Send personalised reports to employees, patients and customers with no labour-intensive management.

Customers

• Customer Satisfaction

  Measure the effectiveness of your delivery, improve customer retention and measure the benefits of your product or service. From NPS to full research and assessment.

• Lead Generation

  Generate fully qualified leads and gather market insight, while improving the reputation and visibility of your brand.

• Market Research

  Understand customer needs and perceptions, feature and purchasing preferences, and improve your product/market fit.

• Think Like Your Customers

  Understand your customers, in their own words, use our extensive experience in customer research and customer experience to build surveys that will give you a competitive edge.

• Smoothly create and repeat large numbers of surveys

  Insight and data gathering has never been so fast and straightforward! From one response a month, to a million responses an hour. Using 24/7 performance monitoring SurveyOptic scales to keep pace with demand.

• Fully branded

  Build trust and consistency for your users, with a branded or white-labelled survey experience. 100% on brand: your logo, your font, your palette. No theme restrictions, and definitely no 3rd party advertising.

• Analytics, exploration and analysis of results

  Customisable reporting with powerful tools for data cleansing, and a wide variety of useful data visualisations and analytics at your fingertips. Benchmarking, scoring and diagnostics complete the suite of analysis tools.

• Security and availability

  Multiple data centres and continuous back up ensure your data is always available, while encryption at rest and in transport keeps your data confidential and secure. Data is hosted in the UK at no additional cost, with US and EU data-homing options.

• Automated management and reminders

  SurveyOptic project manages every survey for you, leading to a reliable, repeatable survey process, and ensuring that you always have consistently high completion rates.

• Privacy by design

  SurveyOptic is designed with data protection and privacy in mind. It is compliant with latest regulations, saving time and resources while reducing risks. Your privacy policy can be added to the platform, supporting compliance and giving respondents peace of mind.

• Language and translation support

  Accessible to your customers and staff worldwide, with full translation and localisation support.

• Accessibility

  Reach your whole audience using the SurveyOptic Accessibility features, boasting compatibility with screen readers and adhering to WCAG 2.0.

• Real-time feedback

  SurveyOptic is fully real-time. You can view responses, completion rates, reports and analysis immediately, and at any stage during the survey lifecycle.

• APIs, integration and automation

  Integrate with preferred services for process flow and communications, such as GOV.UK Pay and GOV.UK Notify. Data can also be exported for use in other platforms as needed. Seamlessly integrate with your other tools using APIs to automate data transfer.

• Embedded polls for emails and apps

  Easy to integrate across platforms. Leveraging touch points and facilitating deployment.

• Real-time support

  Our team are accessible and available. With rapid response through chat support built into the platform, you can be confident that our team are there to help.